Refund policy
We have a no refund policy on all sales. If you would like to return an item, only store credit will be issued.
To start a return, you can contact us at support@shopdmvgames.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@shopdmvgames.com.
| Singles | Final sale, store credit will be issued for any returns. |
| Sealed TCG product | Final sale |
| Accessories / non-collectible merchandise | Returns allowed with 10% restocking fee |
| Store error / damaged shipment | Return/refund allowed |
| Buyer’s remorse | Not allowed after 15min time limit from order being placed. Returns are allowed with a 10% restocking fee |
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
We do not offer exchanges on any trading card.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@shopdmvgames.com.